I’m pretty sure they don’t do it on purpose, but for an online store that prominently displays a “Best Online Knitting Store 2015 Winner” badge, they sure have a lot of opportunity for improvement.
Wanting to finish Blush Cherry Jam and Black Widow, I placed an order for additional yarn on November 29. After placing the order, I go and read their shipping policies – I know, I did this backwards, right? And I am immediately alarmed that I am allowed to cancel within 14 days from placing the order. 14 days?! What the …!
But the order was already placed and they are the best online knitting store winner and the holidays were coming up and my brain was already covered with tinsel … Wait! The holidays were coming up? Fart!
Brain tinsel now scattered all over the floor in alarm, I google “Deramores” and “deramores delivery problems” immediately pops up. “Oh no, oh no, oh no” goes my brain as I read all the rants and disillusionment, a lot of them quite recent.
I should’ve just cancelled that f…. order!
So they say that due to “festive delays” (I didn’t know there was such a thing as a festive delay!) dispatch on orders only resumed yesterday and that – sweet Jesus – my first order (because they promised me a replacement parcel on the assumption that the first shipment got lost in the Bermuda triangle) had not shipped yet because they ran out of stock.
After over a month.
They had me at Best Online Knitting Store 😥